tekkabet's Privacy Policy

1. Introduction and Scope of This Policy

This privacy policy ("Policy") applies to all users of the tekkabet platform ("Service"). This policy takes effect when you use tekkabet's website, mobile application, or any other digital service.

By using our service, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with this policy, please stop using our service and contact our support team to close your account.

This policy may be updated from time to time. In the event of any significant changes, we will notify you at your registered email address.

2. Information We Collect

tekkabet collects information in various ways. Below is a detailed description of what information we collect and how we collect it.

2.1 Information You Provide

When you register with tekkabet or use the service, we collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address and national identity card details (for identity verification)
• bKash, Nagad, Rocket, or Upay account numbers and bank account details
• Any messages or support requests you send

2.2 Automatically Collected Information

When you access our platform, our servers automatically record the following information:

• IP address and device type
• Browser type and language settings
• Duration of your session and pages visited
• Gaming activity logs (bets, wins, transaction history)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may receive information from trusted third-party service providers. This information is used solely to confirm your identity and ensure the security of the platform.

3. Purpose of Using Your Information

tekkabet uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

We use your information to create and manage your account, process transactions, personalize your gaming experience, and deliver services according to your needs.

3.2 Security and Fraud Prevention

We analyze your information to ensure the security of the platform and to detect and prevent fraud, money laundering, and other illegal activities.

3.3 Compliance with Legal Obligations

We may use your information to comply with applicable laws and regulations, to respond to requests from regulatory authorities, and to establish or manage legal claims.

3.4 Communication and Support

We use your information to communicate with you on important service-related matters, to respond to your support requests, and to send transaction-related notifications.

3.5 Service Improvement

We analyze aggregated and anonymized data to improve the quality of our platform, develop new features, and enhance the user experience.

4. Sharing and Disclosure of Information

tekkabet does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, data storage, and technical services. These partners are permitted to access only the information necessary to complete their specific tasks and are required to act in accordance with our instructions.

4.2 Legal Obligations

We may disclose your information to comply with court orders, requests from government or regulatory authorities, or the requirements of applicable law.

4.3 Business Transfers

If tekkabet undergoes a merger, acquisition, or sale of assets, your information may be transferred to the relevant parties. In such cases, we will notify you in advance.

4.4 For Protection Purposes

We may disclose necessary information to protect the safety of our users, employees, or assets, or to address fraud and other harmful activities.

5. Cookies and Similar Technologies

tekkabet uses cookies and similar technologies to improve your experience and ensure the functionality of the service.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and security and cannot be disabled.
• Functional Cookies: These help remember your preferences and settings.
• Analytics Cookies: These collect information about site usage that helps us improve our service.

5.2 Cookie Controls

You can disable most cookies through your browser settings. Please note, however, that disabling essential cookies may prevent many important features of the platform from working properly.

6. Data Security Measures

tekkabet has adopted industry-standard security measures to keep your personal information secure.

6.1 Technical Safeguards

• All data transmissions are secured using 256-bit SSL (Secure Socket Layer) encryption technology.
• Sensitive information is stored with dedicated encryption.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are active.

6.2 Administrative Safeguards

• Only authorized personnel can access your information.
• All staff receive regular training on privacy and data protection.
• Access logs are maintained and reviewed on a regular basis.

Please note, however, that no method of transmitting information over the internet is completely secure. We make every effort to protect your information, but absolute security cannot be guaranteed.

7. Data Retention Period

tekkabet retains your information only for as long as necessary. The retention period depends on the following factors:

7.1 Account Information

Account information is retained for the entire period your account is active and, after the account is closed, for the period required by legal obligations.

7.2 Transaction and Financial Information

Records of financial transactions are retained for the period specified by applicable financial regulations. This is necessary for fraud investigations and the resolution of legal claims.

7.3 Deletion of Information

When there is no longer a legitimate reason to retain information, we delete or anonymize it in a secure manner so that you cannot be identified in any way.

8. Your Rights

As a tekkabet user, you have the following rights over your own information:

To exercise these rights, please contact our support team via live chat or by email at ([email protected]). We will respond to your request within 30 business days.

9. Protection of Minors

tekkabet strictly provides services only to those aged 21 or above. We do not knowingly collect information from or provide services to any minor.

Our registration process includes age verification. If we become aware that a minor is using our platform or that we hold their information, we will immediately close that account and securely delete the collected information.

If you believe a minor is using our service, please notify us immediately at [email protected].

10. International Data Transfers and Changes to the Policy

10.1 International Data Transfers

Our servers and processing facilities may be located outside Bangladesh. When we transfer your information to another country, we ensure that applicable data protection laws in that country are followed and that your information remains adequately protected.

10.2 Changes to the Policy

We may update this privacy policy from time to time due to business needs, legal changes, or service improvements. In the event of any significant changes, we will:

• Send advance notice to your registered email
• Clearly announce the changes on the website
• Update the "Last Updated" date at the top of the page

If you continue to use the service after the updated policy is published, it will be assumed that you have accepted the new policy.

11. Contact Information

If you have any questions, concerns, or requests about this privacy policy, please contact us:

We take all privacy-related requests seriously and do our best to respond as quickly as possible.